Terms & Conditions

By placing an order with Balloon Bar, you agree to the following Terms & Conditions. These terms are in place to ensure clarity, fairness and a smooth experience for everyone.

• A minimum of 5 days’ notice is required for online orders unless otherwise agreed.
• Orders are not confirmed until payment has been received.
• Full payment is required no later than 7 days prior to collection or event date.
• For orders placed within 7 days of collection, full payment is required at the time of booking.

Failure to make payment by the due date may result in your booking being released.

All designs are bespoke and tailored to your requirements.

Minor adjustments can be discussed once your booking is secured. Significant design changes may not be possible within short notice periods.

We reserve the right to make small substitutions where necessary due to stock availability, without compromising overall design quality.

• Payments are non-refundable within 7 days of collection.
• Cancellations made before this period may be eligible for a partial refund at our discretion.

As all designs are made to order, materials are often prepared in advance.

It is the customer’s responsibility to ensure adequate space in their vehicle when collecting balloon displays.

We are not responsible for damage once items have left the studio.

By placing an order, you confirm you have read and understood our Balloon Care guidance.

Balloons are delicate and react to temperature and environmental changes. We cannot guarantee longevity once balloons leave the studio.

Balloons and props are for display purposes only and are not toys. Children and pets must be supervised at all times around balloon displays.

We cannot guarantee balloons in outdoor conditions. Wind, rain and temperature changes may affect displays.

Our liability is limited to the value of the products supplied. We are not responsible for indirect or consequential loss.

All designs, images and content remain the property of Balloon Bar and may not be reproduced without permission.

These Terms & Conditions are governed by the laws of England and Wales.